International Conference:
«Pulse of Digital: Client at the Center»

Are You Sure You Know Enough?

• Implementation of Local Regulatory Acts in Banking Practices
• Monitoring Changes in Ukraine’s Regulatory Landscape for Banks and Financial Institutions
• Adapting Banking Procedures to the Requirements of the National Bank of Ukraine
• Using Fintech Tools for Regulatory Compliance
• Applying Automated Systems for Regulatory Monitoring
• Ensuring Cybersecurity in Compliance with NBU Standards

What Technologies and Approaches Protect Ukrainian Banks from Cyberattacks: Success Stories?

• Using Artificial Intelligence to Counter Cyber Threats
• Successfully Repelling a Phishing Attack: A Case Study of a Ukrainian Bank
• Protecting Mobile Banking Applications from Hacking
• Successful Implementation of SIEM Systems in the Banking Sector
• Customer Data Protection in Compliance with GDPR and Local Regulations
• Using DLP Systems for Data Security in Banking and Non-Banking Sectors
• Implementing Zero Trust Access for Banking Network Security
• Ensuring Data Security and Real-Time Access Management
• Protecting Critical IT Infrastructure: Strategies and Case Studies of Ukrainian Banks
• Applying Artificial Intelligence and Machine Learning for Cyber Threat Detection

How to Properly Organize Document Flow?

• Transition to Electronic Document Management: Experience of Ukrainian Banks
• Integration of Document Management Systems with State Platforms (e.g., “Diia”)
• Case Study: Implementing Electronic Document Management (EDM)
• Data Protection in Electronic Document Management Systems
• NBU Regulatory Requirements for Electronic Document Management
• Integrating EDM with CRM Systems for Increased Efficiency
• Cloud Platforms for Document Storage and Processing
• Case Study: EDM Integration with Payment Systems

How Is Remote Identification Changing Banking Services?

• Implementing Solutions for Remote Customer Identification and Verification
• Simplified Models of Remote Identification: Benefits and Challenges
• Using NBU BankID, QES, and “Diia” for Verification
• Remote Registration of B2B Clients: Full or Simplified Identification
• Secure Management of Digital User Identification
• Supporting Banking Operations in Remote Customer Service

How Do Technologies Optimize Banking Services?

• Cloud Solutions for Business Process Automation
• Implementation Levels of CRM, ERP, BPM, EDM in Business Processes
• Developing Chatbots for Customer Support in Banks
• The Role of Data Analytics in Financial Automation
• Prioritizing Automation: Contracts, HR, Finance, Risks
• Personalized Customer Service via CRM and Communication Platforms

How Do Cloud Technologies and Data Centers Strengthen Banks?

• Case Study: Bank Migration to a Cloud Platform
• Cloud Technologies for Backup Solutions
• Building Cloud Infrastructure for Banks
• The Role of Data Centers in Supporting Cloud Technologies
• Using Cloud Storage for Data Archives
• Migrating IT Infrastructure to the Cloud and Optimizing Services
• Organizing a Cloud Environment for Development and Testing
• The Relevance of Cloud Services: IaaS, SaaS, DRaaS, Offsite Backup

How Do Contactless Payments and Digital Processing Transform the Financial Ecosystem?

• How Mobile Wallets Enhance Customer Convenience
• Data Protection in Payments: The Role of PSD2 in Security Enhancement
• How NFC and QR Codes Affect Transaction Speed
• Payment APIs: How They Simplify Financial Operations
• Fraud Prevention: Which Technologies Are the Most Effective?

How Is Mobile Banking Transforming Customer Experience?

• Implementing Digital Platforms to Improve Customer Experience
• Digitalization of Customer Service Channels
• Innovative Features in Bank Mobile Apps
• NBU Regulatory Requirements for Mobile Platforms
• Cloud Technologies in Mobile Banking
• Integration with Contactless Payment Systems

How Does Open API Expand Banking Capabilities?

• Implementing Open Banking to Improve Customer and Partner Interactions
• Priority Areas for Open API Strategy Implementation
• Case Study: Launching a Payment Service via API
• Using Open API as a Public Interface for Service Integration
• Banking API Ecosystem Components for Implementation
• API Integration with Mobile Applications
• Case Study: Bank-Fintech Collaboration via API

How Do Big Data and AI Optimize Finance?

• Implementation of Big Data and AI Solutions and Case Studies
• Using Big Data for Lead Generation in Financial Services
• Integrating SMS, Viber, Facebook via AI for Customer Engagement
• Machine Learning Models for Behavior Analysis and Credit Scoring
• Chatbots and ChatGPT for Communication Automation
• Big Data for Customer Creditworthiness Assessment
• Case Study: AI Implementation in an Insurance Company

How Does Digital Transformation Enhance Customer Experience?

• Implementing Bancassurance and Digital Sales for Better Services
• Case Study: Loyalty Program in a Major Bank
• Customer Experience in Crisis Situations
• Digital Transformation of Customer Service and Its Analysis
• Integration with Social Media for Customer Interaction

How Do Technologies Improve Financial Monitoring?

• Cloud Platforms for Processing Financial Monitoring Data
• Optimization of Monitoring Processes Through Technology
• Risk Assessment in Financial Monitoring