TOPICS: International forum "DIGITAL FIRST" in customer service - 2023
New rules of the Regulator during the financial year defense
Vision of the NBU regarding development SupTech (Sup Tech) and PerTech (Reg Technology) Transition to a new one generation systems electronic of payments of the NBU (SEP-4.0) and the international standard ISO 20022 Regulation of the non-bank market financial services How the National Bank contributes financial stability Informational reaper payment company – security #ШахрайГудбай Rating stability banks and banking systems in conditions wartime _ Financial monitoring |
The main ones threats cyber security with which are facing banks
Cyber attacks on the software supply chain software
Phishing
Social engineering
Malware and ransomware
Cloudy threat cyber security
Behavior customers
Spoofing
Unencrypted data
Fraud and theft personal data
Comprehensive cyber protection of banks
Protection mobile ( remote ) employees
Protection network infrastructure in banks and non-bank
financial companies
Security data , access and user management online
Access from zero trust
Security cloudy infrastructure
Management risks implementation informative threats
How banks can get profit?
Service for B2B
The use of KEP is a guarantee constancy documents
after signature
Automation of electronic systems document circulation, strengthening solutions
Embedding SED in online products
Storage in the database data of any kind types electronic documents , including with use qualified EDS
EDP and encryption support electronic documents
Embedding EDO in online products
As automation changes business processes?
Built- in CRM platforms , scoring solutions , personalized recommendations and advice , commercial analytics
CRM, ERP, BPM, EDM technologies
Automation and control business processes : contract management , HR processes , Office , Management meetings , Financial archive , Administration risks , Management quality
Robotization financial spheres
Omnichannel service customers , (KYC)
Automation credit , deposit and factoring operations
The main ones applications cloudy
calculations
Detection and prevention fraud Cloudy services for mobile devices and sites Fast and safe high – volume cloud migration data Transfer of bank, financial companies to a private , Analytics in the industry risk management and compliance with Virtual workers places (VDI) Transfer processing cloud capacities _ services Fully controlled cloud processing center data Cards payments in the cloud Transfer operating day and client days |
Methods , trends and technologies payment processing
Implementation payment innovation with the help of mobile phone
Prudential regulations for non-banks payment providers
services
Programs for mobile payments
Mobile wallets
Online payment platform , payment systems gateways
Postponed payments
SEPA payments
Mobile and online money transfers
Software provision for processing payments
Software security for payments on payments
Software provision for release payment cards
Software provision for analytics payments
What is waiting small banks?
Balance and history transactions
Transfers and payments
Receipt and payment of bills
Personal payments
Dispatch funds directly to the bank score
Deactivation and activation payment cards
Text and electronic notification
accounting record
What to attract potential client and keep existing
in the conditions wartime ?
The most interesting ” features ” are available in mobile applications Ukrainian banks
Digitization of channels service customers
Bank in smartphone
Digital banking platform
The best applications for mobile banking
Neobanks, mobile banking, digital banking
Alchemy big data : how banks can to maximize value data their own customers
Rating customers and categorization
Templates
Rating moods and reviews
Prevention fraud and cybercrime
Cross sell
Analysis structures expenses
Analysis risks
Intellectual working place in conditions wars for
employees who _ are working remotely and in the office
Uninterrupted access to data and programs
( limited accessibility data )
Reserve copying and replication data . Practical cases
Rating creditworthiness legal and physical persons
with the help of based on machine learning algorithms data
The best solutions and working cases
Client’s experience – What is waiting client from modern bank?
Client’s experience (CX)
Experience user experience (UX)
Client’s service
Management customer relations (CRM )
For what is waiting client from modern bank?
Approach to transformation client’s experience
Evaluation and management metrics client’s by experience
It very importantly
Simplified models remote identification
Verification using _ Systems Bank ID of the NBU and KEP
Distant registration of B2B clients for banks and financial institutions companies in full or simplified identification
Simplified models remote identification
Remote read a client data from document chip –
using a smartphone and an application
Integration into the investor’s legal structure
Financial audit reporting
Expectation financial forecast
Tax risks
Experience stacking M&A deals
Personnel and level him examinations
Availability and qualification internal resources
Banking technology , equipment and services
Encashment
Automation processing cash
Payment terminals – manufacturing and maintenance
Banking safes , where
Currency detectors
Bill settlement cars
Depository box