{"id":8470,"date":"2023-02-27T12:22:54","date_gmt":"2023-02-27T10:22:54","guid":{"rendered":"https:\/\/world-digital.banksinfo.kiev.ua\/?page_id=8470"},"modified":"2023-04-07T15:21:37","modified_gmt":"2023-04-07T12:21:37","slug":"26_04_topics-of-the-conference-digital-service-and-customer-experience-in-wartime-2023","status":"publish","type":"page","link":"https:\/\/bankir.kiev.ua\/en\/26_04_topics-of-the-conference-digital-service-and-customer-experience-in-wartime-2023\/","title":{"rendered":"26_04_\u0422\u0435\u043c\u044b_\u041a\u043e\u043d\u0444\u0435\u0440\u0435\u043d\u0446\u0438\u0438_\u0440\u0443"},"content":{"rendered":"<style>\/*! elementor - v3.11.1 - 15-02-2023 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t<img data-recalc-dims=\"1\" decoding=\"async\" width=\"1567\" height=\"1058\" src=\"https:\/\/i0.wp.com\/world-digital.banksinfo.kiev.ua\/wp-content\/uploads\/2023\/02\/DIGITAL_FIRST-2.png?resize=1567%2C1058&#038;ssl=1\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/world-digital.banksinfo.kiev.ua\/wp-content\/uploads\/2023\/02\/DIGITAL_FIRST-2.png 1567w, https:\/\/world-digital.banksinfo.kiev.ua\/wp-content\/uploads\/2023\/02\/DIGITAL_FIRST-2-768x519.png 768w, https:\/\/world-digital.banksinfo.kiev.ua\/wp-content\/uploads\/2023\/02\/DIGITAL_FIRST-2-1536x1037.png 1536w\" sizes=\"auto, (max-width: 1567px) 100vw, 1567px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/p>\n<style>\/*! elementor - v3.11.1 - 15-02-2023 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style>\n<h2>TOPICS: International forum &#8220;DIGITAL FIRST&#8221; in customer service &#8211; 2023<\/h2>\n<style>\/*! elementor - v3.11.1 - 15-02-2023 *\/\n.elementor-toggle{text-align:left}.elementor-toggle .elementor-tab-title{font-weight:700;line-height:1;margin:0;padding:15px;border-bottom:1px solid #d4d4d4;cursor:pointer;outline:none}.elementor-toggle .elementor-tab-title .elementor-toggle-icon{display:inline-block;width:1em}.elementor-toggle .elementor-tab-title .elementor-toggle-icon svg{-webkit-margin-start:-5px;margin-inline-start:-5px;width:1em;height:1em}.elementor-toggle .elementor-tab-title .elementor-toggle-icon.elementor-toggle-icon-right{float:right;text-align:right}.elementor-toggle .elementor-tab-title .elementor-toggle-icon.elementor-toggle-icon-left{float:left;text-align:left}.elementor-toggle .elementor-tab-title .elementor-toggle-icon .elementor-toggle-icon-closed{display:block}.elementor-toggle .elementor-tab-title .elementor-toggle-icon .elementor-toggle-icon-opened{display:none}.elementor-toggle .elementor-tab-title.elementor-active{border-bottom:none}.elementor-toggle .elementor-tab-title.elementor-active .elementor-toggle-icon-closed{display:none}.elementor-toggle .elementor-tab-title.elementor-active .elementor-toggle-icon-opened{display:block}.elementor-toggle .elementor-tab-content{padding:15px;border-bottom:1px solid #d4d4d4;display:none}@media (max-width:767px){.elementor-toggle .elementor-tab-title{padding:12px}.elementor-toggle .elementor-tab-content{padding:12px 10px}}.e-con-inner>.elementor-widget-toggle,.e-con>.elementor-widget-toggle{width:var(--container-widget-width);--flex-grow:var(--container-widget-flex-grow)}<\/style>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\">National Bank. What is new in the regulation of the banking and non-banking financial sector<\/a><\/p>\n<p>New rules of the Financial Defense Regulator<\/p>\n<ul>\n<li>Power Banking project<\/li>\n<li>Aspects of cyber security<br \/>in the banking sector of Ukraine during the war<\/li>\n<li>Using Europe\u2019s cloud services,USA and Canada for data storage<\/li>\n<li>ATM roaming<\/li>\n<\/ul>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\">Key threats and cyber risks faced by banks and financial companies in 2023<\/a><\/p>\n<p>Cyber security threats: operational and reputational risks<\/p>\n<ul>\n<li>Complex cyber protection of banks<\/li>\n<li>Protection of mobile (remote) employees<\/li>\n<li>Protection of network infrastructure in banks and non-banks financial companies<\/li>\n<li>Data security, online access and user management<\/li>\n<li>Zero trust access<\/li>\n<li>Security of cloud infrastructure<\/li>\n<li>Risk management of the realization of informational threats<\/li>\n<\/ul>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\">Advantages of document flow automation for banks and finance<\/a><\/p>\n<p>How can banks benefit?<\/p>\n<ul>\n<li>SED service for B2B<\/li>\n<li>The use of KEP is a guarantee of the immutability of documents after signing<\/li>\n<li>Automation of electronic document management systems, strengthening decisions<\/li>\n<li>Embedding SED in online products<\/li>\n<li>Storage in the database of electronic documents of any type, including the use of a qualified EDS<\/li>\n<li>EDS support and encryption of electronic documents<\/li>\n<li>Embedding EDO in online products<\/li>\n<\/ul>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\">Business process automation (BPA) in banking and finance<\/a><\/p>\n<p>How automation changes business processes?<\/p>\n<ul>\n<li>Built-in CRM platforms, scoring solutions, personalized recommendations and advice, business analytics<\/li>\n<li>CRM, ERP, BPM, EDM technologies<\/li>\n<li>Automation and management of business processes: Management of contracts, Personnel processes, Office, Management of meetings, Financial archive, Management of risks, Management of quality<\/li>\n<li>Robotization of the financial sphere<\/li>\n<li>Omnichannel customer service, (KYC)<\/li>\n<li>Automation of credit, deposit and factoring operations<\/li>\n<li>Automation of internal operations (Front and Back Office)<\/li>\n<\/ul>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\">Why do banks switch to cloud platforms?<\/a><\/p>\n<p>Migration to the cloud<\/p>\n<ul>\n<li>Cloud services for mobile devices and websites<\/li>\n<li>Fast and safe migration to the cloud of a large volume of data<\/li>\n<li>Transition of a bank, financial company to a private, hybrid cloud (data control and security)<\/li>\n<li>Analytics in the field of risk management and security regulatory requirements<\/li>\n<li>Virtual workstations (VDI)<\/li>\n<li>Transfer of processing capacities to cloud services by migration<\/li>\n<li>Fully managed cloud data processing center (Data Center-as-a-Service) for banks and financial companies<\/li>\n<li>Card payments in the cloud<\/li>\n<li>Transfer of operating day and client data to DATA centers of the European Union<\/li>\n<\/ul>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\">Secure digital payment solutions &#8211; best practices<\/a><\/p>\n<p>Payment methods, trends and processing technologies payments<\/p>\n<ul>\n<li>Implementation of SEP-4 and International standard ISO 20022<\/li>\n<li>Implementation of payment innovations using a mobile phone<\/li>\n<li>Prudential regulations for non-bank suppliers payment services<\/li>\n<li>Electronic payment systems Online<\/li>\n<li>Cross-border payments<\/li>\n<li>Applications for mobile payments<\/li>\n<li>Mobile wallets<\/li>\n<li>Contactless payments<\/li>\n<\/ul>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\">A bank in a smartphone as a direction of digitization of the banking sector<\/a><\/p>\n<p>What awaits small banks<\/p>\n<ul>\n<li>How to attract a potential client and keep an existing one in wartime conditions?<\/li>\n<li>The most interesting \u00abfeatures\u00bb are available in mobile applications of Ukrainian banks<br \/>Digitization of customer service channels<\/li>\n<li>Bank in smartphone<\/li>\n<li>Digital banking platform<\/li>\n<li>The best programs for mobile banking<\/li>\n<li>Neobanks, mobile banking, digital banking<\/li>\n<\/ul>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\">DATA centers, Big Data, AI in banking and finance<\/a><\/p>\n<p>To attract filter out to guess<\/p>\n<ul>\n<li>An intellectual workplace in the conditions of war employees working remotely and in the office<\/li>\n<li>Seamless access to data and applications<br \/>(limited data availability)<\/li>\n<li>Data backup and replication. Practical cases<br \/>Assessment of creditworthiness of legal entities and individuals with the help of data-based machine learning algorithms<\/li>\n<li>Big Data &#8211; lead generation<\/li>\n<li>Big Data, AI in banking and finance<\/li>\n<li>Best solutions and working cases<\/li>\n<\/ul>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\">What is client experience?<\/a><\/p>\n<p>Client experience. What does a client expect from <br \/>a modern bank?<\/p>\n<ul>\n<li>Customer Experience (CX)<\/li>\n<li>User experience (UX)<\/li>\n<li>Customer service<\/li>\n<li>Customer Relationship Management (CRM)<\/li>\n<li>What does the client expect from a modern bank?<\/li>\n<li>An approach to the transformation of client experience<\/li>\n<li>Metrics for evaluation and management of customer experience<\/li>\n<\/ul>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\">Remote identification and verification<\/a><\/p>\n<p>This is very important!<\/p>\n<ul>\n<li>Verification using the Bank ID System of the NBU and KEP<\/li>\n<li>Remote registration of B2B clients for banks and financial companies with full or simplified identification<\/li>\n<li>Simplified models of remote identification<\/li>\n<li>Remote reading of data from the document chip by the client &#8211; with the help of a smartphone and a program<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>TOPICS: International forum &#8220;DIGITAL FIRST&#8221; in customer service &#8211; 2023 National Bank. What is new in the regulation of the banking and non-banking financial sector New rules of the Financial Defense Regulator Power Banking project Aspects of cyber securityin the banking sector of Ukraine during the war Using Europe\u2019s cloud services,USA and Canada for data [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-8470","page","type-page","status-publish","hentry"],"translation":{"provider":"WPGlobus","version":"3.0.0","language":"en","enabled_languages":["uk","en"],"languages":{"uk":{"title":true,"content":true,"excerpt":false},"en":{"title":false,"content":true,"excerpt":false}}},"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false},"uagb_author_info":{"display_name":"IFClub \"BANKIR\"","author_link":"https:\/\/bankir.kiev.ua\/en\/author\/batmanapollo\/"},"uagb_comment_info":0,"uagb_excerpt":"TOPICS: International forum &#8220;DIGITAL FIRST&#8221; in customer service &#8211; 2023 National Bank. What is new in the regulation of the banking and non-banking financial sector New rules of the Financial Defense Regulator Power Banking project Aspects of cyber securityin the banking sector of Ukraine during the war Using Europe\u2019s cloud services,USA and Canada for data&hellip;","jetpack-related-posts":[{"id":8352,"url":"https:\/\/bankir.kiev.ua\/en\/international-forum-digital-first-in-customer-service-2023\/","url_meta":{"origin":8470,"position":0},"title":"\u0410\u041d\u0413\u041b International Forum \u00abDIGITAL FIRST\u00bb in customer service \u2013 2023 \u0410\u041d\u0413\u041b","author":"IFClub \"BANKIR\"","date":"24.02.2023","format":false,"excerpt":"{:uk} International Financial Club \u00abBANKIR\u00bb \u0437\u0430\u043f\u0440\u043e\u0448\u0443\u0454 \u0412\u0430\u0441 \u043d\u0430 \u041c\u0456\u0436\u043d\u0430\u0440\u043e\u0434\u043d\u0438\u0439 \u0424\u043e\u0440\u0443\u043c Registration Speakers and participants Topics \u0417 \u043f\u0435\u0440\u0448\u0438\u0445 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\u0444\u0456\u043d\u0430\u043d\u0441\u043e\u0432\u0438\u0445 \u043f\u043e\u0441\u043b\u0443\u0433, \u0437\u0430\u043f\u0443\u0441\u043a \u043f\u043e\u0432\u043d\u043e\u0446\u0456\u043d\u043d\u0438\u0445 \u043f\u0440\u043e\u0446\u0435\u0434\u0443\u0440 \u0432\u0456\u0434\u043a\u0440\u0438\u0442\u0442\u044f \u0440\u0430\u0445\u0443\u043d\u043a\u0456\u0432, \u043a\u0430\u0440\u0442 \u0456 \u0434\u0435\u043f\u043e\u0437\u0438\u0442\u0456\u0432 \u043e\u043d\u043b\u0430\u0439\u043d.\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/bankir.kiev.ua\/wp-content\/uploads\/2023\/02\/DIGITAL_FIRST.png?fit=1200%2C810&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/bankir.kiev.ua\/wp-content\/uploads\/2023\/02\/DIGITAL_FIRST.png?fit=1200%2C810&ssl=1&resize=350%2C200 1x, 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